Maybe if the gate agent hadn’t been so rude about it I wouldn’t have been as mad? Although to be fair she is in Vegas so who knows what kind of crap she has to put up with on a daily basis. a group of ten, it makes sense that it can add up and be frustrating for those later on. While I do still think there is a difference with one person vs. Moving forward we will not assume that to be the case. I thought I was adhering to it! Thank you all for sharing your thoughts! I’m now clear that I have been very lucky in the past to have had Home Warrior able to board with me. I do want to be clear that until this event I never realized I was circumventing the policy. We’ll see.ĮTA: Well alrighty! People have some very intense feelings on this, which I totally get. I’m hoping this flight was a one off and in the future we can board in the earlier group together. If you have a rule, and it’s going to be enforced, it needs to be enforced across the board. For years we’ve never had a problem boarding in the earlier of the two groups, but now it’s all the sudden a strictly enforced rule. It would be nice if there were some consistency. And then there is the whole question of why two tickets on the same reservation don’t get sequential boarding passes in the first place! This can be a bit stressful for those who don’t travel often and aren’t familiar with boarding processes. Of course, what will happen is the early boarder will end up saving a seat for their person and it ends up the way it would if they boarded together with the earlier group. But on Southwest it’s apparently a problem. On other airlines there has never been an issue with my traveling companion boarding in the earlier group with me in the Platinum group. That’s not a flying experience I support. However, why should a couple that has two different boarding groups have to move to the lesser of the two groups in order to board together? By having a policy that makes couples decide either to board separately, or board later they essentially are making it as hard as they possibly can for a couple to sit together. I understand that it can be a little hypocritical to say large groups shouldn’t board together but one spouse, significant other, or other loved one should be allowed. With that being said, when it’s one person, and that one person is your husband or wife, I feel like it’s a different situation. When large groups board earlier than they should it defeats the purpose of boarding order, and it’s not fair to the fliers that are waiting their turn. I’ve voiced my opposition in the past in allowing large groups of friends and family to board together in the earlier group when they have a mix of group positions. They replied No, only Passengers 4 and under can board with companions with a higher boarding position. ^SW”īecause we’ve never had a problem boarding together in the past, including on the way to Vegas, I tweeted this back to is that a new policy? when I’ve flown w/ people in different boarding groups we’ve been able to board with earlier group.” If you want to board together, he’ll have to board with you. Within a few minutes Southwest replied Sorry for your frustration. Never happened before! #customerservicefail” “Husband got better boarding pass but gate agent didn’t let us board together. Frustrated with the situation I decided to tweet my experience. We were able to sit together but the Home Warrior had to turn a number of people away from the seat while waiting for me. I told the Home Warrior to go ahead and board. I told the agent we were married and she wouldn’t budge. When we tried to board together in the B group the agent told me we would have to wait till group C is called if we want to board together. When we checked in to leave Vegas I ended up in boarding group C, and the Home Warrior was in group B. Coming back though it was a different story. I explained to the agent we were married, and had no problems. On a recent flight to Las Vegas we had different boarding groups as usual. We just stand in line together and when they check our boarding passes I tell the agent we’re married and along we go boarding together. I typically will end up with the better boarding group between the two of us. When checking in for Southwest flights my husband and I will usually end up with different boarding groups. It’s hard to beat not having to use money or points to have the Home Warrior fly with me places. Now that we have the companion pass it has made it even more attractive to stay loyal to Southwest. It’s really nice to be compensated from an airline for all the loyalty I give traveling for business. My husband and I have traveled for years using points from Southwest.
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